How it works
- Register your return via our returns portal.
- Pack the item. Ideally in the original shipping box.
- Either print out and attach the return label or use the QR code.
- Drop off the package as a return and keep the drop-off receipt.
How to report a complaint
- Report the complaint via our Help Center.
- Describe the problem and attach a photo.
- Our customer service team will contact you immediately with a solution.
Please note that we charge a service fee of €3.99 in the event of a return.
Further return information
Return the goods well packaged
Please avoid damage and contamination. If possible, please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage, in order to avoid claims for damages due to damage resulting from inadequate packaging.
Place a new order instead of an exchange
If you would like an exchange, e.g. for a different size or color, please place a new order directly in our online shop. This way you can immediately see if the desired item is still available and can secure your copy. Please return your old order to us as described above.
Money back
As soon as the return has been received and inspected by us, we will refund the amount. The refund will be issued within a few days of receipt of the return via the payment method used for your order.